Job Description
Born from the successful launch of Chase in 2021, we're a team dedicated to creating customer-centric products that address real-world problems. Our success hinges on our people-first approach, fostering an environment that encourages skill development, collaboration, curiosity, and commitment.

As a Product Designer within our dedicated team, you will be a key player in creating customer-centric products that address real-world problems. You will work collaboratively in a multi-disciplinary team of researchers, product designers, technologists, and business experts to create new B2B customer-focused products and services. Your role will require a deep understanding of experience design for digital products and services with a focus on B2B. You will use customer insights and data to inform the user experience and deliver high-quality design outcomes.

This is an opportunity to contribute proactively to design systems and other design toolkits, and to work closely with other disciplines to understand and provide feedback to design context and research.

Job Responsibilities
Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new B2B customer-focused products and services
Collaborate with design team members and other stakeholders to identify new opportunities and design that creates value for our customers
Use customer insights and data to inform the user experience
Create and deliver high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
Deliver design outcomes to stakeholders in a timely manner and efficient execution
Contribute proactively to design systems and other design toolkits
Work closely with leads to ensure deliverables are consistent with the design systems
Manage the handover and support of your designs to engineering and product development teams
Work closely with other disciplines to understand and provide feedback to design context and research
Participate in user research and usability studies on your work, creating interactive prototypes to iterate and refine your designs, providing accurate estimation of tasks and help with prioritization
* Present design and communicate work to team members and stakeholders

Required Qualifications, Capabilities, And Skills
Solid hands-on experience as Senior Product/UX designer, across multiple devices and platforms
Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing, and other deliverables
Effective communication of design solutions across roles & levels
Awareness and practical understanding of current technologies and their application and relevance to digital experiences
Proven understanding of B2B product design with solid communication and interpersonal skills
Ability to actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
Proficiency with modern design systems, prototyping software and design tools (we use Figma)
Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
* Bachelor’s degree in Design, HCI, or related field or equivalent professional experience

Preferred Qualifications, Capabilities And Skills
Experience in the Atlassian suite of software (Jira & Confluence) is desirable
Experience with B2B applications preferred

ICBcareers

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.